Privacy Policy

Last Updated: December 2025

1. Introduction

TanGo Energy Argentina ("we", "our" or "the company") respects the privacy of users of our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect different types of information to provide and improve our services:

2.1. Personal Information You Provide:

• First and last name
• Email address
• Phone number
• Postal address
• Billing and payment information
• Information about your energy consumption
• Any other information you choose to provide

2.2. Information Collected Automatically:

• IP address
• Browser type and version
• Pages visited and browsing time
• Operating system
• Geographic location data
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our energy services
• Process your requests and transactions
• Send you invoices and service-related communications
• Respond to your inquiries and provide customer support
• Send you information about our products and services (with your consent)
• Analyze website usage and improve user experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure the security of our services
• Conduct statistical analysis and market research

4. Legal Basis for Data Processing

We process your personal information under the following legal bases:

• Contract performance: when we need to process your information to fulfill our contractual obligations
• Consent: when you have given us explicit consent to process your information
• Legitimate interests: when processing is necessary for our legitimate business interests
• Legal obligation: when we must process your information to comply with the law

5. Sharing Information with Third Parties

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business
• Regulatory and government authorities when required by law
• Associated companies or affiliates within the TanGo Energy group
• Professional advisors such as lawyers, auditors, and accountants
• Third parties in case of merger, sale, or transfer of company assets

All third parties with whom we share information are required to protect your data in accordance with this policy and applicable laws.

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: necessary for site operation
• Performance cookies: help us understand how users interact with the site
• Functionality cookies: allow us to remember your preferences
• Advertising cookies: used to show you relevant ads

You can configure your browser to reject cookies, but this may affect website functionality.

7. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Strict access controls and user authentication
• Regular monitoring of our systems to detect vulnerabilities
• Staff training in data security practices
• Regular data backups

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Criteria used to determine our retention periods include:

• The duration of our business relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable considering our legal position

9. Your Privacy Rights

In accordance with Argentina's Personal Data Protection Law (Law 25.326), you have the following rights:

• Right of access: request a copy of your personal information
• Right of rectification: request correction of inaccurate information
• Right of deletion: request deletion of your personal information
• Right to object: object to the processing of your information
• Right to portability: receive your information in a structured format
• Right to withdraw consent: when processing is based on your consent

To exercise these rights, you can contact us using the information provided at the end of this policy.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Argentina. We ensure that any international data transfer complies with applicable laws and that appropriate security measures are implemented.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without appropriate parental consent, we will delete that information immediately.

12. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reading the privacy policies of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the beginning of the document.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

14. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, you can contact us:

• Email: comunicaciones@tangoenergia.com@tangoenergy.com.ar
• Dirección: Mariano Moreno 523, Cipolletti (CP R8324) Provincia de Río Negro

You can also file a complaint with the Agency for Access to Public Information (AAIP), Argentina's data protection authority.